Order received You'll receive confirmation mail and Whatsapp message in 48 hours Order delivered and signed. Estimated delivery 10-30 Days

1.Credit/ Debit card payment We use the latest online security software to ensure your details are safe. We also use Verify by Visa, Mastercard SecureCode and American Express SafeKey to make the shopping experience as safe as it possibly can be. 2.Paypal payment Paypal payments are usually credited within a few minutes. Please get it touch with us. 3. Bank transfer We have discount for bank transfer payment. Please get in touch with us.

Absolutely, we use the latest online security software to ensure your details are safe. We also use Verify by Visa, Mastercard SecureCode and American Express SafeKey to make the shopping experience as safe as it possibly can be

We’re sorry to hear there are issues with your order. Please use our contact form and attach images of the wrong/faulty items and we'll investigate this for you. Thank you for your patience while we put this right.

We’re sorry there’s items missing in your order. Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping. If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.

Sorry your order or item(s) have been cancelled. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it. An order will also be cancelled if the billing address details don't match the details your bank has on record. We send an email out to confirm the cancellation and you have not been charged.

We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes. Any refunds will be refunded to the same payment method you used when you placed the order.

How long can I return the items? Returns can be made within 7 days from the date you've received all your items. Please contact us immediately. No returns are made after 7 days from the date you've received your items. When will I receive my refund? It can take up to 7 days for your return to be fully processed. Your refund will be credited to the payment method you used Conditions All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any item(s) that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost (if any) is non-refundable, in most cases.

Please allow 7 days for the refund to appear in your bank account.

We take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible. To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Services. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details.

CONTACT US 40 Belsize Park Gardens, London NW3 4NA United Kingdom belsizebags@gmail.com Customer Service Whatsapp +44 0 74 25 37 84 10